Privacy and Confidentiality Information
All Health Service Providers must comply with the Privacy Act 1988 (C'wealth). The Act incorporates 10 National Privacy Principles which set the rules for the handling of personal information. These Principles cover collection, use, storage and disclosure of information. Full informed and voluntary consent as to the aboe must be obtained before or as soon as practicable after the collection of Health Information. Information about a person's medical history is needed to assist in providing diagnosis and treatment. To ensure quality and continuity of care a Patient's health information may have to be shared with other health care providers. There are circumstances where a Medical Practitioner is legally bound to disclose personal information. A request to view your medical records or to obtain a copy should be discussed with your Doctor.
Please do not hesitate to discuss any concerns you have about privacy related to your health information with your Doctor. If not satisfied you may contact:
The Federal Privacy Commissioner
GPO Box 5218
Sydney NSW 2000
Privacy Hotline: 1300 363 992
Handling of Feedback and Complaints
Code of Ethics: This Practice abides by the AMA Code of Practice. Please discuss any problems in a timely manner with the doctor or staff on duty. Your concerns will be attended to promptly and confidentially without discrimination.
Feedback: We are interested in your suggestions and appreciate your input. Periodically Patients will be asked to assist us by completing a confidential survey. You will not be required to provide a name. Anytime you can provide feedback to reception.
If you wish to take any complaints further you may contact:
Office of the Health Ombudsman
Po Box 13281 George Street
Brisbane Qld 4003
Ph: 133 OHO (133 646)
Fax: (07) 3319 6350